Responsible for the daily supervision, performance management, and development of phlebotomy, central processing, and/or lab call center staff. Provides staff with training and training support, technical direction, development, and problem resolution. Is accountable for ensuring appropriate staffing levels and mix and coordination of staffing levels at assigned location(s) in order to meet business needs. Is accountable for staff and unit based performance management. Assists with and/or provides oversight to, and is accountable for quality and service, regulatory compliance, work unit safety, strategic planning, document management, supply and cost management, reference lab management, billing and invoicing, and developing and implementing new services. Participates as an active member of the leadership team and collaborates with other areas of the lab. Performs samples collection, processing procedures, general workflow, and/or call center duties, and any other assigned tasks or duties as needed. Performs troubleshooting and acts as technical subject matter expert. Works cooperatively with a wide variety of customers, as well as internal and external resources. Completes special projects or other job-related duties as assigned by the laboratory management. The individual must demonstrate knowledge of the principles of growth and development of the life span. The ability to assess data reflective of the patient's status and appropriately interpret information relative to the patient's age-specific needs is required.
Qualifications High School diploma/GED. Completion of a phlebotomy and/or medical assisting accredited program. Must also have a national certification from an accredited association such as ASCP or AMT.
A minimum of four (4) years of experience in phlebotomy, specimen processing, medical assisting, patient care, lab customer service,or combination thereof, which includes two (2) years of supervisory, lead, or prior management experience. Experience must show progressive responsibility in previous supervisor or leadership roles.
Additional qualifications Strongly prefer candidate with completion of a post-high school, secondary education degree (i.e., Associates degree or Bachelor's degree) from an accredited institution in a related field, and a minimum of two (2) years of related experience and (2) years of previous supervisor or leadership roles. Must have a national certification (ASCP, AMT, etc.) for phlebotomy, medical assisting, CLS, or MT/MLT. Strongly prefer candidates with prior testing and technical lab experience and prior lab automation experience.
Demonstrated ability to provide leadership to multiple areas, (with proven effectiveness in decision making and problem solving). Proven ability to manage multiple priorities successfully. Demonstrated effective and excellentcommunication and interpersonal skills, leadership skills, and demonstrated personnel management ability. Demonstrated ability to work independently and in a team environment Demonstrated ability to encourage and promote teamwork amongst staff Must have strong teambuilding skills Demonstrated ability to positively motivate staff for effective productivity Proven ability to deal effectively with people in stressful situations Demonstrated proficiency with computer skills and ability to learn and utilize multiple computer systems and applications Must have strong attention to details Must have strong customer service skills
The individual must demonstrate knowledge of the principles of growth and development of the life span, basic anatomy, physiology, basic medical terminology, and lab testing and technical terminology. Proven ability to assess data reflective of the patient's status and appropriately interpret information relative to the patient's age-specific needs is required. Prior hospital and/or clinical pathology experience preferred Extensive knowledge and experience in managing and supervising all aspects of phlebotomy, central processing, referral labs, send outs, and/or lab call center as assigned. Demonstrated lab customer service skills.
Internal applicants are required to attach their three most recent performance appraisals.
License or certification ASCP, NCA or AMT
Exemption status Non-exempt
Compensation Detail Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $22.65 per hour.
Benefits eligible Yes
Hours / Pay period 80
Weekend schedule Some weekends may be required or as assigned.
Site description Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.
With Phoenix being the sixth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.
Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
Internal Number: 32085003_241021120
About Mayo Clinic-AZ Allied
Mayo Clinic is a not-for-profit worldwide leader in patient care, research and education. Working collaboratively and driven by patient needs, more than 55,000 dedicated professionals — across six states and in every medical and surgical specialty — provide solutions and hope to people from all walks of lifeWorking at Mayo Clinic is making a difference. It's providing the highest quality patient care by placing the needs of patients first. At Mayo Clinic, you'll discover a culture of teamwork, professionalism and mutual respect — and most importantly, a life-changing career.