This position is accountable for delivering on Intermountain's vision of extraordinary care by directing and achieving the goals and strategic initiatives of the system by assuming direct responsibility for the performance of assigned functions, completing special projects as assigned, and performing various roles on committees of the Board, hospitals, and corporation.
The Operations Officer for Pediatric Service Lines is responsible for the strategic leadership, program development, financial stewardship, and operational outcomes of all pediatric service lines at Primary Children’s Hospital. This includes the following: Heart; Brain and Spine; GI/Gen Surg/Urology/Gyn; Diabetes and Endocrinology; Orthopedics; Solid Organ Transplant/Liver/Kidney; Behavioral Health; Cleft/Craniofacial/Plastics/ENT; Pulmonology and Respiratory; Genomic Medicine.
In addition to operating and program development accountabilities, this role also leads our business development and outreach activities. Primary Children’s has partnerships and outreach clinics in seven states with an ambitious growth agenda.
This role will also oversee our family support services, destination services, and referring provider support functions. These are essential parts of delivering an extraordinary experience consistently for all of our families and referring providers.
Lastly, this role will guide our telehealth efforts in partnership with clinical operations leaders and Intermountain Healthcare system telehealth leadership.
Primary Children’s is one of the largest children’s hospitals in the nation. We have been ranked in all ten specialties with some specialties receiving top 10 recognition in US News and World Report. Our ambition is to be the best children’s hospital in the West and to redefine high value care for children nationally. While Primary Children’s is owned by Intermountain Healthcare, we are closely aligned with the University of Utah as over 95% of our physicians are faculty and employees of the University.
This is one of the most exciting roles in healthcare. We are looking for an individual with significant program development and operating leadership experience whose ambition and vision can inspire at every level of the organization. You must have a clear and demonstrable track record of exceeding operating goals, engaging caregivers, architecting extraordinary patient experience, partnering effectively internally and externally, and creating innovative strategy that led to competitive advantage. Above all, you must share our values and a commitment to our philosophy, “Child first and always.”
Essential Job Duties
Supports all activities for compliance with federal, state, and other regulatory bodies including The Joint Commission, OSHA, CMS, DOPL, and other department specific accrediting and certifying bodies.
Responsible to ensure contract compliance with applicable policies, procedures, and laws.
Ensures compliance with applicable local, state, and federal laws.
Informs and is able to execute on strategic plan developed by the Hospital Administrator, senior leadership team (ACOO, ACNO, ACMO), and clinical operational lines as approved by the executive leadership team.
Achieves capital and operational budget targets and ensures effective management of expenses including FTE resources.
Responsible for NOI (Net Operating Income), assists in the development/management of operational and capital budget, as well as community public relations.
Actively participates in community service in a capacity that reflects the mission of Intermountain Healthcare.
Ensures proper allocation of human resources to ensure quality care is provided in a cost-effective way.
Responsible to work with HR leadership and other leaders to create and maintain a positive work environment that fosters a highly engaged workforce. Accountable for motivating, recognizing, and rewarding the management team.
Responsible for clinical programs, value-based purchases, patient safety (handwashing, falls, etc.), JCAHO, accreditations/awards, as well as quality improvement.
When assigned, responsible to support clinical program and system wide initiatives.
Lends support in physician recruitment and creates an environment of high engagement.
Works locally with physicians to strategically and operationally move the organization forward.
Partners with other leaders for emergency preparedness, facility oversight, strategic planning, best practice initiatives and benchmarking, as well as an integrated delivery system.
Achieves improvement in identified areas of opportunity using benchmarking data through continuous improvement efforts utilizing the One Intermountain Operating Model (IOM).
Caregiver Talent Management:
Oversees recruitment and retention, manager development, as well as succession planning.
Ensures that patient satisfaction is high and patient care is extraordinary.
Accepts and performs additional duties to achieve Intermountain goals and performance standards.
Wage: commensurate with experience
Benefits Eligible: Yes
Shift Details: Full Time
Master's Degree. Degree must be obtained through an accredited institution. Education is verified.
Seven years of experience in a progressively responsible leadership position within the healthcare industry.
Excellent leadership skills
Excellent communication skills
Excellent interpersonal skills
Willingness and ability to travel
Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Five years of experience as an Operations Officer within the healthcare industry.
Internal Number: 237428
About Intermountain Healthcare
Intermountain Healthcare is a Utah-based, not-for-profit system of 24 hospitals (includes "virtual" hospital), a Medical Group with more than 2,400 physicians and advanced practice clinicians at about 160 clinics, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.